The following terms and conditions are established by Home’s Legend Kft., a company registered in Budapest, Hungary, and are governed by Hungarian law. In the event of any conflict with the laws of other countries or regions, Hungarian law shall prevail.
Contracts formed under this document are not archived (i.e., they cannot be retrieved later), and their formation is evidenced by order data. These contracts are concluded through implied conduct, do not qualify as written agreements, and are not subject to any code of conduct.
If you have any questions regarding the operation of the online store, the ordering process, or delivery, please contact us via the provided contact details.
These terms apply to the legal relationships established through the service provider’s website (https://www.homeslegends.com) and its subdomains. They are continuously accessible and can be downloaded or printed at any time.
- Definitions
User: Any natural or legal person or organization that uses the services of the service provider and enters into a contract with the service provider.
Consumer: A natural person acting outside the scope of their trade, profession, or business activity.
Entrepreneur: A person engaged in trade, profession, or business activity.
- General Provisions
2.1 Matters not regulated by these terms and their interpretation are governed by Hungarian law, particularly the Act V of 2013 on the Civil Code (the “Civil Code”), Act CVIII of 2001 on Certain Issues of Electronic Commerce Services and Information Society Services (the “E-Commerce Act”), and Government Decree 45/2014 (II.26) on the Detailed Rules of Contracts between Consumers and Businesses. For specific products, relevant industry-specific regulations shall also apply. Even in the absence of an explicit agreement, the mandatory provisions of applicable legislation shall govern the parties’ relationship.
2.2 These terms shall enter into force on June 1, 2025, and remain effective until revoked. The service provider will publish any modifications to these terms on its website and will notify registered users and/or users who have made previous purchases via email. Such modifications shall not affect previously concluded contracts and shall not have retroactive effect.
2.3 The service provider reserves all rights related to the website, any part thereof, its contents, and any materials distributed via the website. Without the prior written consent of the service provider, it is prohibited to download, electronically store, process, or sell any content displayed on the website or any part thereof.
2.4 The service provider accepts no responsibility for the sale or purchase of products published on websites not operated by or affiliated with the service provider.
- Registration / Purchase
3.1 During registration or purchase, users must provide accurate and truthful information. If false or third-party-related information is provided, the resulting electronic contract shall be deemed invalid. The service provider accepts no liability if a user utilizes its services under someone else’s name or data.
3.2 The service provider shall not be held liable for any delivery delays or other issues arising from incorrect and/or inaccurate user data. However, after consultation with the user and clear identification, the service provider may allow corrections to erroneous order data to avoid issues with invoicing and delivery.
3.3 The service provider bears no liability for any damages resulting from unauthorized access to a user’s password due to reasons not attributable to the service provider (e.g., if the password was forgotten or compromised by a third party after registration on the website).
- Products and Services Available for Purchase, and Pricing
4.1 The products displayed can be ordered online through the webstore (and occasionally via telephone). Prices shown for the products are listed in euros and represent the total amount (including the legally required 27% VAT, or, if the invoice issued by the service provider is VAT-exempt, the amount payable without VAT). Shipping and payment-related fees are not included in the listed prices. No separate packaging fees are charged unless the user requests decorative or special packaging.
4.2 In the online store, the service provider provides detailed information about each product, including the product name, description, and—where possible—a product photo.
4.3 If promotional pricing is offered, the service provider will clearly inform users of the promotion and its specific duration. In determining promotional prices, the service provider complies with the provisions of Joint Decree No. 4/2009 (I.30) of the Ministry of Education and Science and the Ministry of Social Affairs and Labour of the Republic of Hungary on the detailed rules for indicating the sales price, unit price, and service fees.
4.4 If, despite all precautions, the webstore displays an incorrect price—or due to a system error, a product is shown with a price of “0” euros—the service provider is not obligated to fulfill the order at the incorrect price. Instead, the provider may reject the offer and confirm the quote at the correct price. In such a case, the user has the right to refuse the revised offer. An incorrect price is one that does not reflect the entrepreneur’s intent to enter into a contract. According to Section 5 of the Civil Code (Act V of 2013), a contract is formed by the mutual and consistent declaration of intent by both parties. If no agreement is reached on the contract terms—i.e., there is no mutual declaration of intent—then no valid contract is formed, and no rights or obligations arise.
4.5 Stock Shortage – In the event of limited stock, the available quantity of a given product is between 1 and 3 units. Since we operate multiple online stores, it is possible that if the same low-stock item is ordered multiple times in quick succession, the product may become unavailable by the time the order is confirmed.
- Order Process
5.1 After registration, users can log into the online store and/or start shopping without registering.
5.2 Users select the quantity of products they wish to purchase.
5.3 Users add the selected products to their shopping cart. The contents of the cart can be viewed at any time by clicking the “Cart” icon.
5.4 If no additional products are to be purchased, users should check the quantity of the selected items. Items can be removed from the cart by clicking the “Remove X” icon. To change the quantity, users can click the “+” or “−” icons.
5.5 Users enter the shipping address and then choose the delivery/payment method. The types of delivery/payment methods are as follows:
5.5.1 Payment Methods:
Personal Pickup: If cash on delivery is selected, the user pays for the product using a bank card at the service provider’s premises or another location designated by the service provider.
Cash on Delivery: If the ordered product is delivered via courier, users can choose to pay the full order amount in cash or by bank card to the courier upon receipt. An additional delivery fee applies for this option.
Bank Transfer: Users are obliged to transfer the value of the ordered product to the bank account provided in the confirmation email within 3 days. Once the amount has been credited to the service provider’s account, the user is entitled to receive the product according to their selected method.
Online Card Payment: Users may choose to pay the full order amount online via a secure payment system provided by the financial service provider used by the service provider.
Bank Card Payment Notice:
I acknowledge that the personal data stored in the user database of https://www.homeslegends.com will be transferred to the data processor. The data controller will transfer the following data: billing name and address, email, and phone number.
5.5.2 Delivery Costs (Total):
Courier delivery to your address via contracted delivery partner
Processing time: 1–2 working days (Monday–Friday)
Delivery time: 7–15 working days (Monday–Friday)
Shipping Fee: Determined by the courier or freight company’s contractual rate.
5.6 The total amount payable includes all costs detailed in the order summary and confirmation. According to the Civil Code, users are obliged to immediately verify the quality and quantity of the ordered products upon delivery. Deliveries are made on working days between 8:00 a.m. and 5:00 p.m.
5.7 After entering their data, users may place the order by clicking the “Order” button. Before doing so, they may review the entered information, add order comments, or notify the service provider of any other requests related to the order via email.
5.8 By placing the order, the user acknowledges that, according to Section 15 and other provisions (e.g., Section 20) of Government Decree 45/2014 (II.26), the order entails a payment obligation.
5.9 Correcting Data Entry Errors:
Before finalizing the order, users may return to previous stages to correct the entered data. Specifically: during the ordering process, users may view and modify the contents of the shopping cart. If the desired quantity is not correct, users can enter the correct amount in the quantity field. To remove an item from the cart, click the “X” or “Delete” button. Users have the opportunity to continuously review, correct, or delete entered data during the ordering process.
5.10 After the order is submitted, the user receives an order confirmation email. If the confirmation is not received within a time frame reasonably expected based on the nature of the service (but no later than 48 hours from the time of placing the order), the user’s offer or contractual obligation shall be deemed void. The order and confirmation are considered received once they are available to the service provider or the user. If the confirmation fails to arrive due to an incorrect email address provided during registration or due to the user’s email account being full, the service provider shall not be held responsible.
5.11 The user acknowledges that the confirmation mentioned in the previous point is only an automatic acknowledgment and does not constitute a contract. The contract is concluded when the service provider—after sending the automatic confirmation—sends a second email to the user, detailing the order and its expected fulfillment.
- Order Processing and Fulfillment
6.1 Orders are processed in the order they are received during working days and business hours. Orders can also be placed outside processing hours; in such cases, they will be processed on the next business day. In all cases, the service provider’s customer service will confirm electronically when the order can be fulfilled.
6.2 The general delivery time is within 7–15 working days after the contract is concluded.
6.3 According to the purchase agreement, the service provider is obliged to transfer ownership of the item, and the user is obliged to pay the purchase price and accept the item.
6.4 If the seller is a business and the buyer is a consumer, and the seller undertakes to deliver the item to the buyer, the risk of damage transfers to the buyer when the buyer or a third party designated by the buyer takes possession of the item. If the carrier is commissioned by the buyer, the risk of damage transfers to the buyer when the item is handed over to the carrier—provided that the carrier was not recommended by the seller.
6.5 If the service provider delays delivery, the user has the right to set an additional deadline. If the seller still fails to fulfill the obligation within the extended deadline, the buyer has the right to withdraw from the contract.
6.6 The user has the right to withdraw from the contract without setting an additional deadline in the following cases:
a) The service provider refuses to fulfill the contract; or
b) The contract was meant to be fulfilled at a specific time agreed upon by the parties, and fulfillment at any other time would not serve the intended purpose of the service.
6.7 If the service provider is unable to fulfill its contractual obligation due to unavailability of the ordered product, it is obliged to immediately inform the user and refund any payments made by the user without delay. The service provider is also obliged to ensure that users can exercise their legally guaranteed rights in the event of non-performance.
6.8 The service provider draws the user’s attention to the fact that if the user refuses to accept the ordered product delivered in accordance with the contract—regardless of the payment method—this constitutes a breach of contract under the Civil Code Section 6:156. (If the buyer fails to accept the package, the webshop reserves the right to reject the buyer’s next order.)
This means that, according to the rules of unauthorized transactions, if the consumer does not indicate their intention to withdraw (and does not declare whether they wish to receive the ordered product), the service provider will charge the user the usual storage and round-trip shipping costs associated with the product.
The service provider also notifies the user that it will seek legal assistance to enforce any resulting legal claims, and the user will be responsible for covering all additional (legal) costs incurred due to the breach of contract, including the costs of legal procedures related to payment orders.
- Right of Withdrawal
7.1 In accordance with Directive 2011/83/EU of the European Parliament and of the Council and Government Decree 45/2014. (II.26) on the detailed rules of contracts between consumers and businesses, consumers have the right to withdraw from the contract without providing any reason.
The consumer may exercise the right of withdrawal or termination as follows:
a) In a contract for the sale of goods:
aa) For a single product,
ab) For multiple products delivered at different times, the last product delivered,
ac) For goods consisting of several lots or pieces, the last lot or piece delivered,
ad) For regularly delivered goods over a set period, the first delivery.
The consumer may withdraw within fourteen days from the date of receiving the goods by themselves or a third party (excluding the courier) designated by them.
If the service provider fails to provide the required information, this 14-day withdrawal period is extended by twelve months. If the information is provided within twelve months, the withdrawal period will be 14 days from the day the information is received.
7.2 The consumer may exercise the right of withdrawal by making an explicit statement or by using the model withdrawal form set out in Annex 2 of Government Decree 45/2014. (II.26).
7.3 The deadline to exercise the right of withdrawal is 14 days from the date the consumer or a third party (excluding the courier) receives the goods.
7.4 Consumers may also exercise the right of withdrawal between the date of contract conclusion and the date of receipt of the product.
7.5 The cost of returning the product must be borne by the consumer; the service provider does not assume this cost.
7.6 If the right of withdrawal is exercised, the consumer will not incur any costs other than the cost of returning the product.
7.7 The right of withdrawal does not apply to non-prefabricated goods manufactured based on the consumer’s instructions or clearly tailored to the consumer.
7.8 Consumers also cannot withdraw from:
a) Contracts for services after full performance, provided that the performance began with the consumer’s prior express consent and acknowledgment that they would lose the right of withdrawal upon full performance;
b) Products or services whose prices depend on market fluctuations beyond the service provider’s control, even within the withdrawal period;
c) Perishable or short shelf-life goods;
d) Sealed goods that are not suitable for return for health or hygiene reasons once unsealed after delivery;
e) Goods that, due to their nature, become inseparably mixed with other items after delivery;
f) Contracts concluded during a business visit at the consumer’s express request for urgent repair or maintenance;
g) Sealed audio or video recordings or software, if unsealed after delivery;
h) Contracts concluded at a public auction;
i) Contracts for accommodation (excluding housing), transport, car rental, catering, or leisure activities, if the contract specifies a particular period or date of performance.
7.9 The service provider must promptly refund all payments made by the consumer, including any costs related to performance, no later than 14 days after becoming aware of the consumer’s withdrawal. However, the service provider may exercise a right of retention.
7.10 The refund must be made using the same payment method used in the original transaction, unless the consumer expressly agrees to another method. No extra charges may be imposed due to the refund method.
7.11 The consumer is required to return the goods without delay, no later than 14 days after notifying the service provider of the withdrawal.
7.12 For written withdrawal, it is sufficient to send the declaration within the 14-day deadline.
7.13 If the product is returned or handed over before the 14-day period expires, the deadline is considered met. If posted within the period, the return is considered timely.
7.14 The consumer bears only the direct costs of returning the product, unless the service provider agrees to cover them.
7.15 The service provider is not obligated to reimburse any additional delivery costs incurred if the consumer chose a delivery method more expensive than the cheapest standard option offered by the service provider.
7.16 The service provider may withhold the refund until it receives the goods back or receives proof from the consumer that the goods have been returned—whichever comes first.
7.17 To exercise the right of withdrawal, the consumer may notify the service provider in writing (using the attached form), by telephone, or in person. If sent by mail, the date of dispatch counts; if notified by phone, the date of the call counts. The product may be returned by mail, in person, or via courier.
7.18 The consumer is liable for any diminished value resulting from use beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
7.19 Government Decree 45/2014. (II.26) on the detailed rules of contracts between consumers and businesses can be accessed [here].
7.20 Directive 2011/83/EU of the European Parliament and of the Council can be accessed [here].
7.21 Consumers may also submit other complaints using the contact information provided in these terms.
7.22 The right of withdrawal applies only to users who qualify as consumers under the Civil Code.
7.23 The right of withdrawal does not apply to businesses, i.e., persons acting in the course of their profession, self-employment, or business activity.
7.24 (Only applicable if the service provider offers services in addition to goods.)
If the consumer terminates a distance contract after the performance has begun, the consumer must pay for the services performed up to the date of termination. This proportional fee is calculated based on the total contractual price including taxes. If the consumer proves that the total price is excessive, the amount is based on the market value of the services provided up to termination.
7.25 Procedure for exercising the right of withdrawal:
7.25.1 The consumer must indicate their intention to withdraw via the contact methods provided by the service provider.
7.25.2 If the consumer sends the withdrawal statement before the 14th day after receiving the product, the withdrawal is considered timely. For written withdrawals, it is sufficient to send the statement within 14 days. The date of mailing or email dispatch applies.
7.25.3 In case of withdrawal, the consumer must return the product without delay, and no later than 14 days after sending the notice of withdrawal. If the product is sent before the deadline, it is considered returned on time. The consumer bears the cost of returning the goods.
7.25.4 The service provider is not obliged to refund any additional costs beyond the cheapest standard delivery method chosen by the consumer. The consumer may also exercise the withdrawal right between the date of contract conclusion and receipt of the goods.
7.25.5 When purchasing multiple goods delivered at different times, the consumer may withdraw within 14 days after receiving the last item or lot.
- Warranty and Guarantee
Non-conforming Performance
If the service provided by the Service Provider fails to meet the contractual or legal quality requirements at the time of performance, the Service Provider’s performance is deemed defective. If the beneficiary knew or should have known of the defect at the time of concluding the contract, the Service Provider’s performance cannot be considered defective.
In contracts concluded between consumers and businesses, any provision that violates the provisions of this chapter on warranty and guarantee, and thereby causes damage to the consumer, shall be deemed null and void.
Certain warranty rights are only available to Users who are considered consumers under the Civil Code.
A business User is a person acting within the scope of their professional, independent, or commercial activity.
Warranty
8.1. In what cases may the User exercise warranty rights?
If the Service Provider’s performance is defective, the User may make a warranty claim against the Service Provider in accordance with the Civil Code.
8.2. What rights does the User have under a warranty claim?
The User may choose to request repair or replacement, unless the selected remedy is impossible or would result in disproportionate additional costs for the business compared to another remedy. If repair or replacement is not available, the User may request a proportionate reduction in the price or, as a last resort, may withdraw from the contract.
The User may switch from one warranty right to another, but must bear the costs of doing so unless it is justified or the business provided the reason.
Consumers are entitled to a proportionate reduction of the price or to terminate the sales contract—depending on the seriousness of the breach—if:
a) the business has not undertaken repair or replacement, or has not fully or partially dismantled and reinstalled the goods;
b) the business repeatedly fails to bring the goods into conformity despite efforts;
c) the defect is so serious that an immediate price reduction or contract termination is justified;
d) the business has not undertaken to make the goods conform or it is evident that it will not do so within a reasonable time or without seriously harming the consumer’s interests.
If the consumer terminates the contract due to defective performance, the burden of proof is on the business to show the defect is not significant.
Depending on the seriousness of the breach, the consumer may withhold the remaining payment until the business fulfills its obligations regarding conformity and remedy.
The reasonable time for repair or replacement shall be calculated from the moment the consumer notifies the business of the defect.
The consumer must make the goods available for the business to carry out repair or replacement.
The business must cover the cost of returning the replaced product. If the product required installation and was installed prior to the defect being noticed, the obligation includes removal and reinstallation of the replacement or repaired item or covering the costs thereof.
Price reduction is considered proportionate if it reflects the difference between the value of the goods received and the value they would have had if they complied with the contract.
The consumer may exercise their right to withdraw from the sales contract by making a legal statement to the business during the warranty period.
If the defect affects only part of the goods under the sales contract, and the conditions for contract termination are met only for those specific goods, the consumer may terminate the contract only in respect of those goods. However, if it is unreasonable for the consumer to retain only the conforming goods, they may terminate the contract for all goods obtained under the same contract.
If the contract is terminated:
a) the consumer must return the affected goods at the business’s expense;
b) the business must reimburse the purchase price upon receipt of the goods or proof of return.
8.3. What is the time limit for asserting warranty claims?
The User (if considered a consumer) must report the defect without delay after its discovery, but no later than two months from the date of discovery.
Note: Warranty rights may only be enforced within two years from the date of performance (or one year for businesses or second-hand products). For products with an expiry date, the warranty period runs until the expiry date.
If the goods include digital elements and the sales contract provides for the continuous supply of digital content or digital services, the business shall be liable for defects that arise or become apparent:
a) within two years of delivery, if the service duration is no longer than two years; or
b) throughout the entire period of continuous service, if longer than two years.
8.4. To whom can the User address a warranty claim?
Warranty claims may be addressed directly to the Service Provider.
8.5. Are there any other conditions for exercising warranty rights (if the User is a consumer)?
Within one year of delivery, the consumer only needs to prove that the product or service was provided by the business operating the webshop. After one year, the consumer must also prove that the defect existed at the time of performance.
Product Guarantee
8.6. In what cases can the User exercise product guarantee rights?
If a movable item (product) is defective, the User may choose to exercise warranty or product guarantee rights.
8.7. What rights does the User have under a product guarantee claim?
Under a product guarantee, the User may only request the repair or replacement of the defective product.
8.8. When is a product considered defective?
A product is defective if it does not meet the quality standards in force when it was placed on the market, or if it lacks the characteristics stated by the manufacturer.
8.9. What is the time limit for product guarantee claims?
The User must submit a product guarantee claim within two years from the date the product was placed on the market. After this time, the right lapses.
8.10. To whom and under what conditions can a product guarantee claim be made?
Claims can be made only against the manufacturer or distributor of the movable product. The User must prove that the product is defective.
8.11. In what cases is the manufacturer (distributor) exempt from liability under the product guarantee?
The manufacturer (distributor) is only exempt if they can prove:
the product was not manufactured or placed on the market as part of their business, or
the defect was not detectable based on the state of scientific or technical knowledge at the time, or
the defect resulted from the application of a law or mandatory regulatory requirement.
Proving any one of these is sufficient for exemption.
Note: It is not possible to make both a warranty and a product guarantee claim for the same defect. However, if a product guarantee claim is successful, the User may still assert a warranty claim for the replaced product or repaired part.
The warranty does not cover products damaged due to improper storage or assembly, misuse, use outside intended purpose, modification, improper cleaning methods, or cleaning agents. It excludes wear and tear, scratches, and damages from impacts or accidents. Unless otherwise stated, products are intended for indoor use only. Warranty is void if the product is kept in unsuitable environments. Indirect or consequential damages are not covered.
Guarantee (for new durable consumer goods)
8.12. When can the consumer exercise their statutory guarantee rights?
If a performance defect arises, Government Decree No. 151/2003 (IX.22.) on the mandatory guarantee for certain durable goods shall apply. If the User qualifies as a consumer, the Service Provider is obliged to provide a guarantee.
8.13. What rights does the consumer have under the guarantee and for how long?
Guarantee periods:
a) For goods priced between EUR 20 and EUR 200: 1 year
b) For goods priced over EUR 200 and up to EUR 500: 2 years
c) For goods priced over EUR 500: 3 years
Failure to comply with these time limits results in the forfeiture of rights.
The guarantee period begins on the date of delivery or, if installation is performed by the Service Provider or its agent, on the date of installation.
If the product is first used more than six months after delivery, the guarantee period starts from the delivery date.
The consumer may request repairs from the Service Provider’s headquarters, any branch office, or repair center specified in the guarantee certificate.
The beneficiary may choose to request repair or replacement, unless:
the selected remedy is impossible, or
it imposes disproportionate costs compared to other remedies, taking into account the value of non-defective service, the severity of the breach, and the harm caused by the delay.
If repair or replacement is not possible or the consumer has lost interest in them, they may request a proportionate price reduction or withdraw from the contract.
Withdrawal is not available for minor defects.
Target repair or replacement time: 15 days.
According to Government Decree 19/2014 (IV.29.) on the procedural rules for handling consumer warranty claims, the Service Provider must aim to complete repair or replacement within 15 days. If longer, the consumer must be informed of the expected time in advance via electronic or otherwise provable communication.
If the product is irreparable:
If it is established during the first repair that the product is irreparable, the Service Provider must replace the product within 8 days, unless otherwise agreed by the consumer. If replacement is not possible, the purchase price must be refunded within 8 days.
If the product fails a fourth time:
If the product fails again after three repairs during the guarantee period, and the consumer does not accept a price reduction or further repair, the Service Provider must replace the product within 8 days or refund the purchase price.
If the product is not repaired within 30 days:
If the Service Provider fails to repair the product within 30 days of receiving the repair request, it must replace the product within 8 days of the deadline. If replacement is not possible, the purchase price must be refunded.
8.14. When is the business exempt from guarantee liability?
The Service Provider is only exempt if it proves that the defect occurred after the performance.
Note: Warranty and product guarantee claims cannot be made simultaneously for the same defect. Regardless, the consumer may enforce rights granted under the statutory guarantee.
8.15. The Service Provider is not liable for wear and tear or aging beyond the expected lifespan.
8.16. The Service Provider shall not be liable for damage caused by improper handling, overuse, unintended use, or post-risk misuse.
8.17. If the consumer reports a defect that hinders intended use within 3 working days after purchase (installation), the Service Provider must replace the product.
- Warranty Claim Procedure (for Consumers Eligible under Consumer Rights)
9.1. The agreement between the consumer and the business in the contract should not deviate from the legal provisions to avoid causing harm to the consumer.
9.2. The consumer is obligated to provide proof of the contract, such as the invoice or even just the receipt.
9.3. The costs related to the fulfillment of the warranty obligation are borne by the service provider (Hungarian Civil Code, Section 6:166).
9.4. The service provider is required to record any warranty or guarantee claims reported by the consumer.
9.5. A copy of the meeting record must be immediately provided to the consumer in a verifiable manner.
9.6. If the service provider is unable to clarify the feasibility of the consumer’s warranty or guarantee claim after being notified, the service provider is obligated to inform the consumer of its position in a verifiable manner within five working days. If the claim is rejected, the service provider must inform the consumer of the reasons for rejection and the possibility of contacting a mediation body.
9.7. The service provider must retain the meeting records for three years from the date of recording and submit them to the inspection body upon request.
9.8. The service provider must make reasonable efforts to complete the repair or replacement within a maximum of fifteen days. If the repair or replacement time exceeds 15 days, the service provider is obligated to inform the consumer of the expected time for repair or replacement. This information must be provided in an electronic form or another method suitable for the consumer to receive proof, provided the consumer agrees in advance.
- Miscellaneous Provisions
10.1. The service provider has the right to use collaborators to fulfill its obligations. The service provider is fully responsible for any violations, as if it had committed the violation itself.
10.2. If any part of these terms and conditions is found to be invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remaining provisions are unaffected.
10.3. The failure of the service provider to exercise any right granted by these terms should not be considered as a waiver of that right. A waiver of any right is only valid if expressly stated in writing. The service provider’s failure to strictly adhere to any substantial condition or provision of this regulation does not imply that it waives its obligation to strictly adhere to that condition or provision in the future.
10.4. The service provider and the user should make reasonable efforts to resolve disputes amicably.
10.5. Both parties acknowledge that the service provider’s online store operates and is maintained in Hungary. Since the website can also be accessed from other countries, the user expressly acknowledges that the relationship between the user and the service provider is governed by Hungarian law. If the user is a consumer, the court in the consumer’s place of residence has exclusive jurisdiction over any disputes arising from this contract, in accordance with Section 26(1).
10.6. The service provider will not apply different general access conditions for accessing products on the online store based on the user’s nationality, place of residence, or location of settlement.
10.7. The service provider will not apply different conditions for payment transactions based on the user’s nationality, place of residence, establishment, account management location, payment service provider’s location, or the location where cash-alternative payment tools are issued within the EU.
10.8. The service provider complies with the European Parliament and Council Regulation (EU) 2018/302 on combating unjustified geo-blocking and other forms of discrimination based on customer nationality, place of residence, or establishment within the internal market, and with the amendment of Regulations (EC) No 2006/2004, (EU) No 2017/2394, and Directive 2009/22/EC.
- Complaint Handling Procedure (for Consumers Eligible under Consumer Rights)
11.1. The goal of the service provider is to complete all orders with appropriate quality and ensure complete customer satisfaction. If the user has any complaints about this contract or its fulfillment, they may submit their complaint via phone, email, or letter.
11.2. The service provider will immediately investigate oral complaints and take corrective measures if necessary. If the customer disagrees with the handling of the complaint or if the complaint cannot be immediately investigated, the service provider must immediately record the complaint and its position and provide the customer with a copy.
11.3. The service provider will respond to written complaints in writing within 30 days. This response will explain the service provider’s position on rejecting the complaint. The service provider will keep a record of the complaint and a copy of the response for 3 years and submit them to the regulatory authorities upon request.
11.4. Please note that if your complaint is rejected, you may file a lawsuit with an official or mediation body, as detailed below:
11.5. Consumers may file complaints with consumer protection agencies:
Sections 45/A (1)-(3) and Act 387/2016 on the designated consumer protection agency. (XII.2.) Government. According to regulations, the government office acts as the general consumer protection body: Government Office Contact
11.6. In case of complaints, consumers may choose to contact a mediation body.
11.7. The mediation body is responsible for resolving consumer disputes outside of court procedures. The task of the mediation body is to attempt to facilitate an agreement between the parties to resolve the consumer dispute. If unsuccessful, the mediation body will make a ruling to ensure simple, quick, efficient, and economical enforcement of consumer rights. The mediation body should provide advice on the rights and obligations of consumers or service providers upon request.
11.8. In case of cross-border consumer disputes related to online purchases or online service contracts, and considering the jurisdictional rules stated in Section 20, all mediation bodies operated by county (capital) chambers of commerce can act.
11.9. If a consumer complaint occurs, the consumer can use the EU Online Dispute Resolution (ODR) platform. Using this platform requires simple registration in the European Commission’s system by clicking here. Afterward, consumers can log in through the online website to submit their complaints at EU ODR Platform.
11.10. The service provider is obliged to cooperate with the mediation procedure. In this framework, the service provider must send a response to the mediation body and ensure that authorized personnel attend the hearing to reach an agreement. If the service provider’s registered office or location is not in the county where the mediation body with territorial jurisdiction operates, the service provider’s cooperation extends to providing the possibility of reaching a written settlement based on the consumer’s request.
11.11. If the consumer does not seek mediation or the mediation process is unsuccessful, the consumer may choose to resolve the dispute in court. The lawsuit must be initiated with a statement of claim that includes the following information:
• Relevant court;
• Names, addresses, and legal status of the parties and their representatives;
• The facts and evidence supporting the rights being claimed;
• Data establishing the court’s jurisdiction and authority;
• A firm request for the court to issue a judgment.
Documents or copies of documents cited as evidence must be attached to the lawsuit request.
- Copyright
12.1. As the website https://www.homeslegends.com is considered a copyrighted work, downloading (copying), retransmitting to the public, using in any other way, electronically storing, processing, and selling any content or parts thereof from https://www.homeslegends.com without the written consent of the service provider is prohibited. However, users may download terms and data management information without any conditions or restrictions and store it in any form.
12.2. Even with written consent, materials from the website https://www.homeslegends.com and its database may only be obtained if citing the given website.
12.3. The service provider reserves all rights to the elements of its services, its domain name, secondary domain names formed with it, and its online advertising space.
12.4. It is prohibited to adapt or reverse-engineer the content or parts of the website https://www.homeslegends.com; unfairly create user IDs and passwords; or use any application that could modify or index the website or any part of it.
12.5. The name https://www.homeslegends.com is copyrighted, and its use, except for citation, must receive the written consent of the service provider.
12.6. The user acknowledges that the service provider has the right to impose penalties for unauthorized use. The penalty is €200 for each image or €100 for each word. The user acknowledges that this penalty clause is not excessive and has taken it into account while browsing the website. In case of copyright infringement, the service provider will provide notarized proof of facts, and the cost will be passed on to the infringing user.
Withdrawal Form Sample
(Only fill in and return if you intend to withdraw from the contract)
Recipient: HOME’S LEGEND KFT.
Mailing Address: 1082 Budapest, Baross utca 102, Ground Floor, Door 25
Email: ihome@homeslegends.com
The undersigned declares the exercise of the right of withdrawal/termination for the following product(s):
Order Date/Receipt Date:
Consumer’s Name:
Consumer’s Address:
Order Number:
Consumer’s Signature (only for written notifications):
Date: